Import taxes are the customer’s responsibility, and the amount varies by country. All of our products are made in Peru and then shipped to our warehouse in China, from where orders are distributed to our customers. This way, we try to keep taxes to a minimum. For some low-cost shipments to countries like the USA, the shipping method already includes the import fee. Express shipments may incur an additional import fee, depending on the shipping service, such as DHL. For now, shipments with a filled inner pillow to the USA and Canada will be sent via DHL from Peru, so please keep this in mind.

The shipping cost depends on the weight of the product. Normally it is $16 dollars on average for shipments from our warehouse at China. It is then the buyer’s responsibility to make the respective customs payment depending on the import regulations of each country.

The time production after your order is 15-20 laboral days. Shipping times depending on the shipping method, usually take from – 20-25 days for standard shipping. – Expedited shipping is 5-15 business days. – SAL is 1-2 months. Express shipping (YUNEXPRESS/DHL) can take 5-10 business days.

The payment methods available are with Paypal, card payment with PayPal and Stripe payment gateway that accepts debit and credit cards, Gpay and Applepay. Visa, mastercard, American express, dinners club.

The card data is handled by the Paypal or Stripe payment gateway, depending on which option you use, so we do not store that data. The information that we use in our system is the billing and shipping information for us to be able to send the orders (Names, shipping, email and cell phone number). Or if you keep subscription we will keep your mail too. If you want this data to be deleted, you can contact us at support@mitgard.com in order to delete all the information that remains in our system as long as you do not have a pending shipment active.

The orders placed are made for each order, so once you place an order, we proceed to produce the product, which normally takes 4-5 weeks. After that, the product is prepared to be sent to the postal service, at this step you will receive a new mail with the tracking number so you can trace your order.

If you have not yet received a confirmation email that your order has been sent to the postal service, it is because its production process has not finished yet. If you got your track number, can be found on our website. Log to your account and click the “My Account” link in the top right corner. Click on “Track Orders” to find the order you need to track. Click the “View Details” link for that order to see your tracking information under the shipping address. If your tracking number dont work with our page account, you can track you package here: https://www.17track.net/ The shipping usually take 4-5 weeks for be to your home (with the standard shipping), but can add until 2 week more for holidays days (e.g. christmas holidays). Another type of delay can happen if your product is subject to a tax in your country’s postal service, so always keep in mind to track your product with the tracking number that has been provided when it has been made the shipment. The following reason why your product does not arrive, is that your shipping address is badly detailed or with a wrong number, so you should be careful about it with the data provided. If this happens, we will proceed to return according to our return policies.

That is great news! you can contact us at contact@mitgard.com for we can inform you about any question.