{"id":34736,"date":"2023-08-17T13:50:21","date_gmt":"2023-08-17T18:50:21","guid":{"rendered":"https:\/\/mitgardreams.com\/returns-refunds\/"},"modified":"2026-09-16T03:17:41","modified_gmt":"2026-09-16T08:17:41","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/mitgardreams.com\/es\/returns-refunds\/","title":{"rendered":"Retornos y devoluciones"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Returns of a product:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our policy lasts&nbsp;15 days. If&nbsp;15 days have gone by since the arrival of your purchase, unfortunately we can\u2019t offer you a exchange or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any item not in its original condition, is damaged or missing parts for reasons not due to our error<br>Any item that is returned more than 15\u00a0days after delivery<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Additional non-returnable items:<\/em><br>* Custom commission, match pictures or personalized orders<br>* Downloadable software products<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refunds (if applicable):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can made a complete refund for items&nbsp;with 48 hours that you made the order, after that we gonna proceed to the production and ship the package.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you still didn\u2019t get your package by&nbsp;60 days after the notification shipping, we will check if this was lost by the courier.&nbsp;After that if this was lost, we can offer the full refund. For SAL shipping its until 120 days after notification shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have 48 hours for send us a mail for edit your address if this was misspelled, but If your got your shippping notification and was shipped to a wrong addres. We can\u2019t offer you any type of refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Additional non-refundable&nbsp;items:<\/em><br>* Custom commission or personalized orders<br>* Downloadable software products<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The return or refund are avaliable within&nbsp;5&nbsp;laboral days after the item is received if you keep the items in original state.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Por favor cont\u00e1ctenos lo antes posible por correo electr\u00f3nico.<\/li>\n\n\n\n<li>Adjunte fotograf\u00edas de sus productos.<\/li>\n\n\n\n<li>Devu\u00e9lvanos el art\u00edculo.<\/li>\n\n\n\n<li>We refund or echange for you by the&nbsp;standard method payment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota:<\/strong>&nbsp;Si tu&nbsp;<em><strong>Haces una compra con informaci\u00f3n incorrecta<\/strong><\/em>, tu tienes&nbsp;<strong>48 horas<\/strong>&nbsp;for you can send us the real info by E-mail and we can update the address shipping&nbsp;<strong>before<\/strong>&nbsp;your product be sent to the postal office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>OPTIONS FOR TAKE AFTER THE RECEIVED PRODUCT:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/2220\/6783\/files\/Echange_options_003.jpg?v=1677878941\" alt=\"exhange options\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">*&nbsp;<strong>El reembolso parcial<\/strong>&nbsp;is only refund for the cost product, not the&nbsp;fee shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*&nbsp;<strong>Productos sin reclamar<\/strong>Esto ocurre cuando el usuario autorizado no est\u00e1 presente, por lo que el producto se devuelve al servicio postal m\u00e1s cercano a su domicilio con una nota. El paquete no reclamado, despu\u00e9s de un tiempo determinado, se devuelve al pa\u00eds de origen.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Late or missing refunds (if applicable)<\/strong><br>If you haven\u2019t received a refund yet, first check your bank account again.<br>Then contact your credit card company, it may take some time before your refund is officially posted.<br>Next contact your bank. There is often some processing time before a refund is posted.<br>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:support@mitgardreams.com\">support@mitgardreams.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchanges (if applicable)<\/strong><br>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"mailto:support@mitgardreams.com\">support@mitgardreams.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gifts<\/strong><br>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Envios<\/strong>&nbsp;<br>To return your product, you should mail your product to:&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mitgardreams<br>Cuarto Programa Sector 2. Mz. F Lt. 7 \u2013 El agustino<br>Lima PE 15007<br>PERU<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you, may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Stolen or missing packages:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the courier marks a package as delivered, we cannot offer a refund or a replacement for parcels reported as stolen or missing from the delivery address. Please make sure your shipping address is a secure location where someone can receive the parcel.<\/p>","protected":false},"excerpt":{"rendered":"<p>Returns of a product: Our policy lasts&nbsp;15 days. If&nbsp;15 days have gone by since the arrival of your purchase, unfortunately we can\u2019t offer you a exchange or refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original [&#8230;]\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_robots":["index"],"footnotes":""},"class_list":["post-34736","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/pages\/34736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/comments?post=34736"}],"version-history":[{"count":4,"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/pages\/34736\/revisions"}],"predecessor-version":[{"id":88706,"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/pages\/34736\/revisions\/88706"}],"wp:attachment":[{"href":"https:\/\/mitgardreams.com\/es\/wp-json\/wp\/v2\/media?parent=34736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}